Recruitment Contact

Sarah Cleaver

Sales Recruitment Consultant

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For more information call Sarah Cleaver on 01926 699276

German Speaking Customer Service Advisor

Job Details

Sector:
Customer Services
Location:
Type:
Permanent
Salary:
Up to £24000 per annum + 10% bonus
Reference:
5357_1636972363

Job Description

Our client is an internationally operating organisation based in Bicester who are experiencing rapid growth. Due to their success, they are currently seeking a communicative and passionate customer service professional with fluency in both German and English to join their busy & close-knit customer care team. The ideal candidate will have some prior Customer Service experience and an excellent telephone manner.

Main Responsibilities

  • Deliver exceptional customer service to customers via email, phone, and social media channels.
  • Manage your own caseload, utilizing strong administration and prioritisation skills.
  • Identify, assess, and resolve customer needs on a first call resolution basis.
  • Obtaining and sharing customer feedback with colleagues and management so that products and services are continually improved.
  • Put customers’ needs first, always maintaining a polite and professional manner.
  • Provide basic technical assistance to customers by completing necessary troubleshooting steps before passing on to a member of the technical team.
  • Encourage brand loyalty in customers; promote new products and services.
  • Verify, amend, and update customer records accurately.
  • Achieve set KPI’s that will contribute the overall objectives of the business.
  • Fully investigate and analyse all complaints providing customers with a fair, comprehensive resolution within the business’s SLA.

Key Skills & Responsibilities

  • Must be able to speak fluent German and English.
  • Prior experience in a Customer Service role.
  • Results focused approach to the customers experience and resolutions.
  • Strong organisation, prioritisation and administration skills.
  • Excellent communication skills (written and spoken)
  • Positive, flexible attitude and able to follow direction and complete tasks independently and as part of a team.
  • Proficient in all Microsoft Office packages.
  • Strong attention to detail and an ability to maintain a high standard of work whilst working within a fast-paced, busy environment.
  • Knowledge of CRM’s (Salesforce desirable but not essential)

Additional Information

  • This is a full-time permanent role, offering remote working for part of the week.

If you would like to apply for this opportunity, please submit an up-to-date CV including details about your current or most recent salary and your availability / notice period. You can also call Sarah Cleaver on 01926 699276 for a discreet and confidential discussion about the role.

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