Recruitment Contact

Sarah Cleaver

Sales Recruitment Consultant

Sarah Cleaver headshot photo

For more information call Sarah Cleaver on 01926 699276

German Speaking Customer Service Advisor

Job Details

Customer Services
Up to £24000 per annum + 10% bonus

Job Description

Our client is an internationally operating organisation based in Bicester who are experiencing rapid growth. Due to their success, they are currently seeking a communicative and passionate customer service professional with fluency in both German and English to join their busy & close-knit customer care team. The ideal candidate will have some prior Customer Service experience and an excellent telephone manner.

Main Responsibilities

  • Deliver exceptional customer service to customers via email, phone, and social media channels.
  • Manage your own caseload, utilizing strong administration and prioritisation skills.
  • Identify, assess, and resolve customer needs on a first call resolution basis.
  • Obtaining and sharing customer feedback with colleagues and management so that products and services are continually improved.
  • Put customers’ needs first, always maintaining a polite and professional manner.
  • Provide basic technical assistance to customers by completing necessary troubleshooting steps before passing on to a member of the technical team.
  • Encourage brand loyalty in customers; promote new products and services.
  • Verify, amend, and update customer records accurately.
  • Achieve set KPI’s that will contribute the overall objectives of the business.
  • Fully investigate and analyse all complaints providing customers with a fair, comprehensive resolution within the business’s SLA.

Key Skills & Responsibilities

  • Must be able to speak fluent German and English.
  • Prior experience in a Customer Service role.
  • Results focused approach to the customers experience and resolutions.
  • Strong organisation, prioritisation and administration skills.
  • Excellent communication skills (written and spoken)
  • Positive, flexible attitude and able to follow direction and complete tasks independently and as part of a team.
  • Proficient in all Microsoft Office packages.
  • Strong attention to detail and an ability to maintain a high standard of work whilst working within a fast-paced, busy environment.
  • Knowledge of CRM’s (Salesforce desirable but not essential)

Additional Information

  • This is a full-time permanent role, offering remote working for part of the week.

If you would like to apply for this opportunity, please submit an up-to-date CV including details about your current or most recent salary and your availability / notice period. You can also call Sarah Cleaver on 01926 699276 for a discreet and confidential discussion about the role.

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