Recruitment Contact

Sarah Cleaver

Sales Recruitment Consultant

Sarah Cleaver headshot photo

For more information call Sarah Cleaver on 01926 699276

Customer Service Executive

Job Details

Customer Services
£22000 - £24000 per annum

Job Description

Our client is a globally recognised business that supply equipment across the logistics and retail industries. Due to impressive growth, they are now looking to acquire the services of a Customer Service Executive to work in their Customer Service department and manage allocated accounts. This is a fantastic opportunity to join an established business with a successful annual turnover and dynamic team.

Main responsibilities:

  • Manage the end-to-end customer journey for your allocated accounts, ensuring a smooth, high-quality service.
  • Maintain & manage stock levels using the company ERP system to effectively plan stock demand.
  • Provide, check and deliver KPI reports.
  • Hold meetings with the Customer Management team on a regularly basis.
  • Actively attend customer stores to represent the company to gather customer and installation feedback.
  • Ensure budget sales and services performance are accurately monitored.
  • Manage administration to ensure invoicing/order processing is delivered promptly and accurately.

Key Skills & Experience:

  • Previous experience delivering fantastic customer service whilst building and maintaining relationships with customers.
  • Previous experience working in a Customer Service or Customer Account Management role.
  • IT literate, particularly with strong Excel experience.
  • Ability to work autonomously while maintaining calm and clear communication and excellent accuracy.
  • Previous experience with SAP is desirable, however not essential.

If you would like to apply for this opportunity, please submit an up-to-date CV including details about your current or most recent salary and your availability/notice period. You can also call Sarah Cleaver on 01926 699276 for a discreet and confidential discussion about the role.

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