Recruitment Contact

Sarah Cleaver

Sales & Customer Service Recruitment Consultant

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For more information call Sarah Cleaver on 01926 699276

Customer Service Coordinator – French & Spanish Speaking

Job Details

Customer Services
Up to £23500 per annum

Job Description

Our client is one of the world’s leading manufacturers of heavy commercial vehicles, with a real focus on creating a great customer service experience for all of their clients all over the world. They are now looking to acquire the services of a French & Spanish Speaking Customer Service Coordinator to join their diverse and busy team. The successful candidate will be responsible for handling all communication for clients and dealing with urgent queries.

Main Responsibilities

  • Provide excellent customer service at all times and be the first point of contact for all customers
  • Ensure effective and efficient communication between all customers and suppliers
  • Coordinate all payments and keep customers informed and updated throughout the entire process
  • Aim to resolve all issues and escalate issues where necessary
  • Handle the full process in the required languages (French & Spanish)
  • Deal with all internal and external customer complaints and enquiries in an effective and timely manner
  • Actively participate in continuous improvement activities for all processes

Key Skills & Experience

  • Fluent/Business Level language skills in both French & Spanish
  • Professional and proactive manner
  • IT literate
  • Good communication skills and telephone manner
  • Customer focused with a team player attitude

If you would like to apply for this opportunity, please submit an up-to-date CV including details about your current or most recent salary and your availability / notice period. You can also call Sarah on 01926 699276 for a discreet and confidential discussion about the role.

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