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Customer Service Coordinator – French & Spanish Speaking

Job Details

Sector:

Customer Services

Location:

Rugby, Warwickshire

Type:

Permanent

Salary:

Reference:

4389_1632473051

Job Description

Our client is one of the world’s leading manufacturers of heavy commercial vehicles, with a real focus on creating a great customer service experience for all of their clients all over the world. They are now looking to acquire the services of a French & Spanish Speaking Customer Service Coordinator to join their diverse and busy team. The successful candidate will be responsible for handling all communication for clients and dealing with urgent queries.

Main Responsibilities

Provide excellent customer service at all times and be the first point of contact for all customers
Ensure effective and efficient communication between all customers and suppliers
Coordinate all payments and keep customers informed and updated throughout the entire process
Aim to resolve all issues and escalate issues where necessary
Handle the full process in the required languages (French & Spanish)
Deal with all internal and external customer complaints and enquiries in an effective and timely manner
Actively participate in continuous improvement activities for all processes

Key Skills & Experience

Fluent/Business Level language skills in both French & Spanish
Professional and proactive manner
IT literate
Good communication skills and telephone manner
Customer focused with a team player attitude

If you would like to apply for this opportunity, please submit an up-to-date CV including details about your current or most recent salary and your availability / notice period. You can also call Sarah on 01926 699276 for a discreet and confidential discussion about the role.

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TESTIMONIALS

"Daisy, what a delight. From a phone call on a Friday to a job offer the week following. Daisy clearly has a good eye, she has matched my abilities and previous roles to a new role that incorporates them all with some great opportunities. Quick to respond, incredibly polite with good customer service. Ticked every box. Keep it up and all the best! " - Lewis Tyler

"Dan Marlow has helped tremendously through the process of me securing my first career as a Marketing Executive. He is friendly, helpful and very responsive to any questions and queries. " - Zoe Yates

"Dan could not have been more helpful or supportive throughout my job search. When my CV was initially knocked back because the hiring firm couldn’t see the relevance of my experience as I transitioned industries. Dan advocated for me. I was then invited in and after a competitive three-stage process, I secured my dream job. It would not have been possible without Dan’s support and attention. Cannot recommend his work highly enough. Thank you! " - Anna Glynn

"Matthew was brilliant in securing me a position in such a short space of time. Quality and professional recruitment service, recommended. " - Ricky Crawford

"I can’t recommend Stuart and Plus One highly enough. Throughout the recruitment process, he showed genuine care and commitment to me as his client. He facilitated meaningful discussion with me and the employer and had a willingness to discuss my concerns and put my needs first. He looked beyond the obvious and has helped me immeasurably in transferring out of a sector which I was not enjoying and into a role which is much better suited to my strengths and interests. " - Miriam Thomas