Administration Supervisor

Job Description

Our client is a well-established and highly thought of Accountancy Services business who have been offering sound business advice to a number a clients across differing industry sectors for many years. Due to a continued success, they are now looking to acquire the services of an experienced Administration Supervisor to be responsible for the workload output across a small team. The purpose of the role is to oversee the administrative processes and manage the team most effectively in order to ensure the best service is delivered to their client base, and internal stakeholders alike. This role would suit an individual who is process driven, and who is not afraid to shape and design new processes within a forward-thinking environment. The successful candidate will also be a ‘people person’ who enjoys leading and appraising teams to success. In return for your skills, you will receive a competitive benefits package and the ability to autonomously for a company who champions flexible/hybrid working and values teamwork, integrity and continuous improvement to the highest regard.

Please note: This is a full-time role (37.5 hours per week) but there is some flexibility on how those hours are worked, and hybrid working is also available for this role.

Main Responsibilities:

• Respond efficiently to administration requests from all areas of the business.
• Delegating work across the team as appropriate to suit individual workload capacities and strengths.
• Aiding cost-effectiveness across the business by optimising staff resources.
• Support the management team in the completion of administration and reports, including sending out periodic mailers to clients.
• Ensure productive team working through regular team one to ones.
• Conducting performance reviews, coaching and supervising the team on a daily basis.
• Investigate client queries.
• Generate reports using the Xero accounting software.
• Review the performance of internal processes where required.
• Ensure the client database is maintained.
• Manage staff handling the Purchase Ledger tasks (including, supplier management, invoices and payments).
• Manage staff handling the Sales Ledger tasks (Invoicing, premium credit, credit card payments, bill request and banking).
• Responsible for petty cash and expenses.
• Assist with the compilation of management accounts when required.
• Assist with IT queries and liaise with the third-party provider.
• Assist with ad hoc business projects.

Key Skills and Experience:

• Minimum 5 years’ experience within an Administration Supervisory or Management role.
• Previous experience leading a small team.
• Familiarity with Accounts processes (Sales/Purchase Ledger etc…)
• Strong Microsoft Office skills.
• Experience of Xero software, and wider in-house systems exposure i.e. CRM, accounts systems and/or HR systems.
• Excellent telephone manner.
• Ability to work under pressure and prioritise work effective and efficiently.
• Excellent organisation and administrative skills.
• Accurate data inputting skills and eye for detail.
• Ability to use initiative when decision making.

If you would like to apply for this opportunity, please submit an up-to-date CV including details about your current or most recent salary and your availability / notice period. You can also call Joanna Middleton on 01926 699272 for a discreet and confidential discussion about the role.