JOBSEEKER PROFILES - JULY 2019
The following jobseeker profiles represent a small selection of the thousands of people that we currently have registered for work in Customer Service roles. If you are interested in finding out more about any of the candidates listed below, please contact our Client Relations Team on 01295 262266 (Oxfordshire) or 01926 332277 (Warwickshire).
*All introductions are subject to our standard Terms of Business, available upon request.
Candidate 1 - Key Account Manager
Notice period – 1 month
Salary - c£45,000 p.a
This candidate has over ten years of experience in key account management positions and they strive to provide exceptional customer service at all times.
Throughout their extensive career they have always maintained a 360-degree approach, working with companies to ascertain their requirements, negotiating
contracts and organising logistics. They often liaise with internal and external stakeholders to ensure projects are completed to the agreed SLA’s.
They are also responsible for gaining new business and often attend networking events, their current role involves a lot of travel to different clients
and they really enjoy this aspect to their role. They have previously dealt with large retailers such as various supermarkets. Please see below some
of their relevant skills:
- Face to face negotiations
- Presentation skills
- Building rapport
- Strong listening skills
- Business development
- Complete customer satisfaction
- Point of contact for all customer queries and complaints
- Stock meetings
- Working with the logistics, warehouse and technical teams
Candidate 2 - Customer Service Team Leader
Notice period – 1 month
Salary -c£30,000 p.a
This is an extremely experienced customer service professional with managerial experience within the fashion industry. They are currently working for a company that involves widespread knowledge of working with suppliers, customers and understanding the importance of product knowledge. They are able to build rapport, maintain relationships and manage a team of customer service professionals. They are extremely personable and friendly. Please see below some of their relevant skills:
- Managerial experience within a customer service capacity
- Building rapport
- Good communication skills
- Good telephone manner
- Maintain relationships
- Understands product knowledge and the importance
- Fashion industry experience and working with a product
- Appraisals
- Conflict resolution
- Disciplinary meetings
Candidate 3 - Customer Service/Inside Sales Executive
Notice period – 1 month
Salary -c£28,000 p.a.
They are a very personable and experienced Customer Service professional with experience working within various industries. They have had experience of managing a team within previous roles and pushing their team to hit targets and implement various new strategies into the workplace. Their experience has been very customer and sales focussed and they now want a role where they can utilise the customer service skills that they have acquired throughout their career. Please see below some of their relevant skills:
- Face to face customer interaction
- Accurate data entry
- Administration
- Attention to detail
- Maintaining and managing customer relationships
- Working towards and hitting targets and KPI’s
- Dealing with queries and complaints
- Managing a team
- Bi-lingual
Candidate 4 - Customer Care Agent
Notice period – 2 weeks
Salary - c£21,000 p.a.
A highly experienced customer service professional with understanding of managing accounts and customer relationships. They are very approachable and come across as confident with a good telephone manner. They are capable of building rapport with customers and maintaining that relationship, accurately imputing information received and resolving any issues that arise. Please see below some of their relevant skills:
- Developing client portfolios
- Upselling
- Building rapport
- Outbound and inbound calls
- Cold calling
- Processing orders
- Dealing with complaints and issues
- Handling queries
- Responding to customers needs
- IT skills
Candidate 5 - Customer Service Advisor
Notice period – immediately available
Salary - c£20,000 p.a.
A personable and knowledgeable customer service candidate with an array of experience managing customer relationships and dealing with varieties of issues. Having worked in a variety of industry sectors, they are able to deal with a variation of customers. Extremely efficient with an eye for detail, they enjoy processes and is highly IT literate. Please see below some of their relevant skills:
- Dealing with complaints and issues
- Inbound and outbound calls
- Processing orders and payments
- Conflict resolution
- Escalating issues
- Administration
- Building rapport
- Handling queries
- IT skills
- Responding to customers needs
Candidate 6 - Customer Service Advisor
Notice period – immediately available
Job title – c£20,000
A professional individual with a great telephone manner and customer service knowledge and skills. They have worked within multiple customer service roles within various different industries and are capable of utilising their technical knowledge within a technical capacity or company. Highly positive and approachable with a unique approach to customer service. Please see below some of their relevant skills:
- Attention to detail
- Inbound/outbound calls
- Dealing with issues and complaints
- Resolving issues/problem-solving
- GDPR knowledge
- Lease accounts knowledge
- Finance knowledge
- Liaising with clients via various forms of communication
For more information about how we can help you to recruit your Customer Service roles, please click on the banner below or call our Client Relations Team on 01295 262266 (Oxfordshire) or 01926 332277 (Warwickshire).
