Is technology whispering “R.I.P” to the traditional E.A? I don’t think so… by Joanna Middleton. In her brilliant 2018 article in the Harvard Business Review, the author and business leader, Melba Duncan cleverly points out that “Microsoft will never develop software that can calm a hysterical sales manager, avert a crisis by redrafting a poorly worded e-mail, smooth a customer’s ruffled feathers, and solve a looming HR issue - al...