b'Job Sector Specific Salary Guide - Customer Service customer experience. Rather than people in customer- facing roles being responsible for simply answering a phone or dealing with complaints, staff are now required to build and manage long-term relationships, perhaps up-sell products or services and display more care and passion for the overall customer journey. It is indicative therefore that salaries offered should keep pace to match this extra workload and the expertise required.As part of our screening process, we are able to fully assess a candidates aptitude and abilities, which may be required of them to perform their role. We offer a wide variety of assessments available to you at no extra cost, ranging from MS Office skills to Call Centre tests, that can accurately measure on the job customer service skills.For a more information or to enquire about salary benchmarking for a specific role, please contact our lead specialist;Georgina CollinsonSenior Recruitment Associate24'