Customer Service Administrator

Job Description

Our client is an extremely reputable and growing business based in Leamington Spa who offer a diverse range of services to a dedicated customer base. The business specialises in delivering these goods and services through a global network, and in turn, gives back financially into the community through charities and schools. Due to internal progression and future growth plans, the business is looking to recruit a Customer Service Administrator to join their Telecommunications team. The successful candidate will be extremely personable with excellent communication and organisation skills, with a positive can-do attitude. In return, the business will look after you with a fantastic career platform and genuine opportunity to develop and grow. Their benefits package is inclusive of free food at mealtimes, car allowance, generous pension scheme, holiday package and private medical cover.

Main Responsibilities

• To provide an extremely high level of customer service to clients relating to the business’ telecommunication services.
• Process orders and contact customers regarding any queries with their orders.
• Activating sim cards and checking those from day prior have been completed successfully.
• Correcting any packages or usernames that are incorrect, and contacting the service provider if a new connection has not completed fully.
• Answer sales enquiries relating to handsets/packages, contract queries, cancellations, upgrades/downgrades, invoice queries and account transfers.
• Respond to messages on the Live Chat service on the company website.
• Answer Zendesk tickets coming into the team inbox.
• Ensure that every customer receives an exceptional level of service.

Key Skills/Experience

• Previous Customer Service/Administration experience is highly desirable.
• Knowledge/understanding of the telecoms industry is advantageous but not essential.
• Must have excellent communication skills with an excellent telephone manner.
• Passionate about delivering excellent customer service.
• Sound IT skills & proficient with all MS packages.
• Enjoys giving back to the community and possesses a warm, caring nature.

Additional Information

• This is a full time, permanent positon and the hours of work are Monday – Friday, 07.30am – 4.30pm.
• The on-boarding process for this role will be partially remote.

If you would like to apply for this opportunity, please submit an up-to-date CV including details about your current or most recent salary and your availability / notice period. You can also call Sarah Cleaver for a discreet and confidential discussion about the role.