Another Operations Job

Job Description

The Senior Recruitment Consultant is responsible for ensuring that the company provides its customers with an excellent recruitment service, by delivering successful recruitment projects within their given geographical or job/industry sector (desk). Reporting to their Team Manager, the SRC drives productivity on their desk by hitting agreed sales and activity targets, ensuring a high standard of service is provided to customers, in line with the company’s values; Customer Satisfaction, Intensity, Professionalism and Integrity. The SRC also assists with coaching junior members of the recruitment team.

Duties & Responsibilities:

Fulfilment of Recruitment Projects:

• Responsible for ensuring that the company’s customers receive an excellent recruitment service, by filling permanent and temporary job vacancies to designated KPI’s/objectives.
• Contributing to the company’s sales revenue by hitting personal financial and activity objectives.
• Responsible for ensuring a constant pipeline of sales opportunities by sourcing new customers through pro-active sales and marketing activity and effective account management of existing customers.
• Ensuring that all channels are fully utilised for candidate resourcing, including (but not limited to) social media channels, job boards, CRM/databases, Linkedin etc.
• Registering jobseekers/prospect candidates by way of interview, either face to face, video call or telephone.
• Dealing with any customer complaints, issues or problems to a win-win, customer-first mentality. Escalating any serious issues to a Line Manager.
• Ensuring that Terms of Business are agreed with customers in line with authority limits.
• Ensuring that credit terms are agreed with customers in line with authority limits.
• Assisting with the coaching and training of junior team members on an ad-hoc basis.
• Ensuring that the CRM is up to date and that all Agreed Terms, Registration Forms, Right to Work documentation, References and any other legal documents are collected and stored in line with company procedures.

General;

• Ensuring awareness & working knowledge of recruitment legislation and any changes that will affect the company/industry.
• Production and review (with Line Manager) of business plans to include; maintenance and growth of sales pipelines, management of existing clients and all other sales and marketing activity to ensure that company and desk targets are hit.
• Production of reports for Line Manager as required, including activity analysis & sales WIP reports.
• Assisting with ensuring that the company maintains all Health & Safety at work practices, including Social Distancing and other measures that may be dictated from time to time by Government.
• Assist with ensuring that the company workplace is kept and maintained to a high standard.
• To act as a champion of the company at all times.
• To undertake any other tasks as reasonably requested, commensurate with the role.

Skills/Experience Required:

• Minimum of 3 years’ experience working in a commercial Recruitment Agency, in a revenue generation/fee-earning role.
• Industry Qualified to CertRP (or equivalent industry qualification).
• Excellent communication skills, able to build professional working relationships with both internal and external stakeholders, customers and colleagues.
• Very good overall administrative and organisational skills.
• Working knowledge of recruitment CRM’s, Job Boards, Linkedin and other relevant platforms & marketing channels.
• Good all-round IT skills on Windows, web browsers & PC software.
• UK driving license