Job Details - Ref: 3149

Customer Service Executive - Distribution Support

Our client a market leader based in Banbury, are looking to recruit a professional and experienced Customer Service Executive to join their successful team.

The purpose of this role is to provide first class service to customers whenever and however they contact you. You must develop a close relationship with customers and distributor key account managers by using a proactive approach to drive sales.

Main Responsibilities:

Customer Service

·         Dedicated to meeting the expectations and requirements of our Internal and External customers, by responding to incoming contact through telephone, fax, mail and e-mail within agreed timeframe.

·         Use time effectively and efficiently to process all incoming orders or queries.  Communicate at all times with the customer on delivery times and dates by liaising with internal suppliers when appropriate.

·         Handle customer complaints, invoice queries and other queries by using rigorous logic and methods. 

·         Produce quotes on behalf of customers and external Distributor Key Account Managers.

·         Account set up and amendments to customer records as specified by customers and external representatives.

·         2^nd Line telephone support.

Account Management

·         Promote sales of products & services through order building, therefore maximising the sales opportunities as presented throughout.

·         To take ownership for your customers and demonstrate a professional sales orientated attitude at all times.

·         Provide sales support for external Distributor Key Account Managers.

·         Monitor and manage price agreements and discounts on behalf of the Distributor Key Account Managers.

·         To understand how our solutions fit into the market place to support customers with product advice and knowledge.

·         Liaise with internal suppliers on behalf of customers when resolving queries on delivery and complaints.

·         Effectively communicate new companies, contacts, lead generation, business opportunities and assign tasks to the appropriate channels, as defined.

·         To attend exhibitions, meetings and training sessions to support the team as required.

Skills/Experience Required

·         Good telephone manner with previous telesales experience

·         IT literate – Word/Excel

·         SAP knowledge (desirable)

·         Flexible approach to working hours

·         Excellent communication

·         Good listening skills

·         Good problem solver

·         Sales and techical support experience

This is a fantastic opportunity for the right candidate so apply now for a fast reply...